FAQ

After Sales Questions About Vanma Products.

Lock working status prompt

Verify Successfully	Blue LED Flashes 1 Time
Verify Failed	Red LED Flashes 1 Time
Enroll Fingerprint	Blue LED Keeps on
Enroll Successfully	Blue LED Flashes 2 Times
Enroll Done	Blue LED Flashes 3 Times
Enroll Failed	Red LED Flashes 1 Time
Delete Successfully	Blue LED Flashes 3 Times
Delete Failed	Red LED Keeps on
Reset Successfully	Red& Blue LED flash 1 Time
Charging	Blue LED Flashes
Full Charged	Blue LED Off
Low Battery	Red LED Flashes 1 Time after unlock successfully.

What size hole does the cabinet lock fit?

The hole diameter is less than 18mm.

What size panel thickness is suitable for the lock?

The panel thickness is less than 22mm.

What are the dimensions of the fingerprint pad?

The diameter of fingerprint pad is 11mm(0.43inch).

Is there an emergency way to open it if the unit stops working?

Why anyone fingerprints can unlock it?

If there is no fingerprint is set, anyone can open it. Set up your fingerprint first after you receive it.
If fingerprint does not be set successfully, any finger still can unlock, so please follow the instructions/video guide to set. If you need, please contact us in time.

How to open the lock when the battery is dead?

There is an emergency charging port on the lock body, please connect the power supply to it.

If the lock cannot be charged, please do the below actions to check:

Please confirm the charging power(DC5V 500mA or advanced)
Please check the light status：Is it in charging state or low battery state?
(Charging: Blue LED Flashes; low battery: red led flashes 1 time after unlock successfully)

In the case of a full charge, plugging in the power can unlock, and power unplugging cannot unlock.

The battery is in a low battery state, please contact us directly.

How do I choose the right type of lock for my door?